Sapling In Palm
About Us

Rooted in Experience.

In 1997, as a specialized division of a technical training company, Organic People's founding members managed a project that supported cable operator TCI (acquired in 1998 by AT&T) with the implementation of CSG customer care software to support the launch of telephony in its first 10 markets. After the project was complete, we asked what was different about our team and our work. Answers included "you have such a natural, down-to-earth way of doing business" and "you take such good care of both our people and your own consultants." Hence, when the division spun off in 2000, Organic People was born.

We have since grown into a thriving consulting company with ongoing projects at all of the top MSOs and billing system vendors. While our roots are in cable, our true expertise lies in extracting key data from your billing system and leveraging it to help you increase efficiencies, boost productivity, reduce costs and improve customer satisfaction - regardless of your industry.

Growing Results.

Over the past seven years, our service has had an impact on over 18 million cable subscribers and we've trained more than 40,000 customer service representatives. 

Commonly referred to as The Cable Billing Experts, we have more recently been sought out by telecommunications companies and call center outsourcers to unlock the data that lies in their billing systems, providing the basis for strategic decisions in the areas of finance, marketing, customer care, work force management, warehousing, inventory and more. Our consultants manage projects from analysis to implementation, and everything in between, then maximize project results through targeted training.

 "During our long relationship, OP has been a tremendous help to us in many billing projects including conversions, integration and regression testing, technical documentation, computer-based and Instructor-led training."

-Charlotte Field
SVP National Communications Engineering & Operations
Comcast


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