Sapling In Palm
Billing Systems

OP's capabilities include:

  • In-depth knowledge of CSG, Convergys and AMDOCS
  • Systems optimization and efficiency studies
  • Billing conversions and audits
  • Paperless backlog
  • Revenue assurance analysis
  • Database integrity, analysis, merging, cleanup, debugging
  • Systems configuration
  • Custom reporting

Problem: Due to mergers, reorganizations, economics or improved functionality, MSOs periodically need to convert or upgrade billing systems in one or more regions.

Solution: OP has a 10-year track record of improving our clients' conversion experience by applying our in-depth knowledge of cable billing systems and our streamlined conversion tools.

Action: Using key conversion software tools and proven PM practices, our team has audited and mapped data to new systems, ordered backlog and successfully managed large-scale projects to convert multiple regions.

Result: These system transitions resulted in increased call center efficiencies, minimized order fallout, standardized processes and business practices, streamlined training and ensured contract compliance with billing vendors, ultimately saving MSOs in excess of $1 million in 2008.

Sample Billing Systems Projects:

Advanced Agent Desktop

OP resources have gathered requirements for, developed, tested, trained employees on and are now managing the deployment of the Advanced Agent Desktop (AAD), a user interface that integrates the ICOMS and CSG billing systems.

ICOMS Upgrades

OP analysts and project managers are currently working on several ICOMS system upgrades for a major MSO.

Billing Conversions

OP assisted a major MSO with four billing conversions last year.

QA Testing

OP performed the testing for the new AMDOCS cable offering.

 "Organic People is the only vendor who specializes in both solutions and staffing for all three of the billing systems Comcast uses.  It is great to have a partner with so much experience and expertise on these complex systems that are critical to the success of our business."      

 Greg Pucci
SVP of IT
Comcast


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